Mark Bao Consulting

Businesses that have specific processes sometimes reach their limit with off-the-shelf tools that don’t fully match their workflow. I help small- to medium-sized businesses that are currently using off-the-shelf tools or Excel for managing their processes by:

If you already know what the tool you want to build looks like, I work with you to understand your goals and spec out the product.

The process improvements possible through investing in proprietary software—being more responsive to leads, tracking support requests better, keeping inventory under control—can be a competitive advantage for your business. I focus on determining if building internal tools would have a positive ROI for your business—if I don’t think it will, I’ll tell you.

If you have an internal tool you’d like to build, then let's talk about if it would be mutually beneficial to work together. Schedule 20 minutes on the phone with me so I can understand your business, the friction points you’re currently running into, and what an improved process would look like to you. I’ll help you determine if building internal tools can improve your processes and deliver value.

Unlike other consultants, I combine a high-level focus on value creation and process improvement with the ability to deliver a functional product, maintaining focus on the business goals throughout.